• I Received an Email from Chrp Technologies About an Inspection. Is This Legitimate?
    Yes! We use Chrp to perform home inspections. You can easily take pictures in your home and in your own time. Once you receive this email, you will have 30 days to complete the inspection. You can contact our Customer Care team at 1-800-293-2532 if you have any questions or problems.
  • How Can I Make a Payment?
    Please reference the policy number on your most recent bill, mailout, or invoice. If you are making a payment on your homeowners insurance policy, you can do so on our Payment Portal (https://pay.monarchnational.com/). However, if you are looking to make a payment on a flood policy, please access the Taurus Flood payment portal (http://mnic.mypolicy.odysseynext.com/).
  • How Do I Update My Information?
    You can quickly create an account on our customer portal (https://monarch.live.ptsinsured.com/login.cfm). On our portal, you can upload/request policy changes, including email and phone number. All your information is secure, and your request will still be processed.
  • Have You Received My Payment?
    You can quickly check recent activity on the account activity page on our customer portal. We also recommend checking your personal banking information to ensure your payment has cleared. Please contact us if you have any problems (1-800-293-2532).
  • How Can I Access My Documents?
    You can easily access your documents through our customer portal. To view your documents, go to the documents tab.
  • How Long Will It Take to Receive My Refund?
    Typically, it will take two weeks from the date the action was taken on your policy.
  • How Do I Reissue a Refund Check?
    Please contact our customer service team (1-800-293-2532) if you haven’t received your refund check and need it reissued. One of our representatives will happily assist you.
  • What Payment Options are Available at Binding?
    In order to make a payment, you must select the option ‘Check’ and place a temporary check number. Then, you can either visit the paymonarch.com website after 20 minutes and make a payment or mail it.
Agent Frequently Asked Questions
  • Who Do I Contact to Get a Flood Policy?
    Our flood services are provided by our partner, Taurus Flood. If you or an insured has any questions regarding their flood policy or getting a flood policy, please contact them directly. You can contact customer service by calling (800) 219-3102, or via online chat with a Representative. If you have a claims question, please call them at (800) 759-8656 There is also an agency resources email (agencyservices@thinktaurus.com) and phone number ((866) 796-7582) to reach them directly.
  • How Do I Reset My Agent Portal Password?
    Please contact Agency Resources at agencyresources@hpmanaging.com.
  • How Do I Know Coverage Limitations While Quoting?
    Please refer to our underwriting guides found in our Agent Portal document library.
  • Why Was My Quote Denied During Quoting?
    The risk you are quoting may not have passed our analytics. If you continue to have problems, please contact us or your territory manager.
  • How Do I Make a Payment Binding or Pass This Section and Mail a Payment?
    You can select the option CHECK and place in a temporary check number. Then you can either visit the payment portal after about 20 minutes and make a payment there or mail it.
  • How Do I Know an Endorsement/Request Was Received? What's the Processing Time?
    Requests typically take 7-10 days to process. These requests are processed in priority. If you need the request expedited, please contact our customer service team. 
  • I Have Eligibility Questions for New Quotes - Where Do I Go?
    Please refer to our underwriting guides (located in our Agent Portal Document Library) or call us (1-800-293-2532) and request to be transferred to our experienced underwriting team. 
  • Some Coverage Changes Require Additional Requirements, What Are They?
    1. Removing/Deleting Coverage - a signed request. 2. Cancellations - if you are backdating over 30 days, you will need a copy of the dec page or proof of sale  Please note that some requests require a specific form to add/remove coverage forms, which are located on the agent portal. 
  • When is a Signature or RCE Required?
    Anytime you reduce coverage a signature is required. Depending on the form type and amount of Coverage A variance, RCE may be required to support the change. 
Do you still have questions? Our team is here to assist you. Whether you need more information about our insurance products, assistance with a claim, or guidance on which coverage options best suit your needs, we are ready to help. Please don’t hesitate to reach out to us directly.

Call Our Team

1-800-293-2532

Contact Our Team