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Customer Frequently Asked Questions
Please reference the policy number on your most recent bill, mailout, or invoice. If you are making a payment on your homeowners insurance policy you can do so on our Payment Portal. However, if you are looking to make a payment on a flood policy, please access the National Flood Services payment portal.
You can quickly create an account on our customer portal. On our portal, you can upload/request policy changes, including email and phone number. Please note our customer portal is still undergoing changes so you may see a reference for FEDNAT. But all your information is secure, and your request will still be processed.
We have an account activity page on our customer portal that provides payment details. We also recommend checking your personal banking information to ensure your payment has cleared. Please contact us if you have any problems.
You can easily access your documents through our customer portal. To view your documents, go to the documents tab.
FedNat will continue to display as your carrier until your policy renews. Once your policy renews, it will show Monarch.
Typically, it will take two weeks from the date the action was taken on your policy.
Please contact customer service if you haven’t received your refund check and need it reissued. One of our representatives will happily assist you.
In order to make a payment, you must select the option ‘Check’ and place a temporary check number. Then, you can either visit the paymonarch.com website after 20 minutes and make a payment or mail it.
Agent Frequently Asked Questions
Our flood services are provided by our partner, National Flood Services (NFS). If you or an insured has any questions regarding their flood policy or getting a flood policy please contact them directly. You can contact customer service by mail at csr@floodpro.net or by phone at 1-800-219-3102. If you have a claims question, please call them at 1-800-759-8656.
Additionally, NFS has agency resources-specific contact information. You can email them at Agency.Services@nationalfloodservices.com or call them at 1-866-796-7582.
Please contact Agency Resources at agencyresources@hpmanaging.com.
Please refer to our underwriting guides found in our Agent Portal document library.
They can easily access their documents through our customer portal. To view documents, go to the documents tab.
The risk you are quoting may not have passed our analytics. If you continue to have problems please contact us or your territory manager.
You can select the option CHECK and place in a temporary check number. Then you can either visit the payment portal after about 20 minutes and make a payment there or mail it.
Requests typically take 7-10 days to process. These requests are processed by priority. If you need the request expedited, please contact our customer service team.
Please refer to our underwriting guides or call us and request to be transferred to our experienced underwriting team.
- Removing/Deleting Coverage – a signed request
- Cancellations – if you are backdating over 30 days, you will need a copy of the dec page or proof of sale
Please note some requests require a specific form to add/remove coverage forms which are located on the agent portal.
Anytime you reduce coverage a signature is required. Depending on the form type and amount of Coverage A variance, RCE may be required to support the change.
