how to prepare
September 12, 2023
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We Hope You are Okay After Idalia!
In the wake of this storm, we want to ensure that you are safe and sound. Our Monarch team is here and working hard for you!
Please don’t hesitate to reach out if you have questions or encounter issues. We want to assure you that we are committed to providing you with the resources and support you need at this difficult time. For your convenience, we have compiled some resources and contacts to help in your recovery efforts. Please stay safe!
Easily Report A Claim
We completely understand that reporting a claim can be stressful, so we’ve made it as easy as possible for you. If you experience any delays in reporting a claim over the phone after a storm, don’t worry! There are other ways you can contact us. We’re here to assist you every step of the way.
Give Us a Call
Our customer service representatives are here for you! They are available M-F 9:00 am - 5:00 pm
Our Customer Portal
You can easily report a claim in just a few clicks 24/7!
Contact Your Agent
Your agent may also report a claim on your behalf. First, get in contact with your agent and let them know the details.
Report a Flood Claim
You can easily report a flood claim on our Flood portal. All flood claims are handled by our third-party partner National Flood Services.
Customer Post-Storm FAQ
How Can I Locate My Policy? What Is My Deductible?
You can locate your policy and any documents on our customer portal. To access the customer portal, you can click here. If you have any problems, you can contact us directly at 1-800-293-2532 and one of us will happily assist you.
Should I Make a Home Inventory?
Our answer is yes! You can easily make a home inventory using several mobile apps. We also have a home inventory checklist on our website that can help get you started. When you make an inventory be sure to also include any photos or receipts of your items. This will help if you must make a claim for any damaged personal property.
What Do I Do With My Damaged Items?
Please do not discard any damaged property before speaking with your assigned claims examiner. To assist us in processing your claim smoothly, kindly snap photos of any damaged items and send them our way. Remember to include your claim number and name in the email so we can attach your photos to your claim file.
What if Mold Starts to Grow?
As a condition of your policy, it is necessary to prevent any further damage to the property. Therefore, only reasonable, and necessary temporary repairs should be made. Please ensure that you take pictures before and after any temporary repairs are made. You can send your repair photos to our claims email address. Please remember to include your claim number and name in your email.
Can You Help Me With Emergency Services?
If you find yourself in need of emergency services, we are here to help! Please let us know when you report your claim. We can get in contact with a verified contractor who can provide emergency services like tree removal, roof tarping, or water removal.
*Please note the use of emergency services is subject to terms and conditions outlined in your policy including your deductible.
Meet Us At Insurance Village
Our Monarch team is here to serve you and ensure you get the help you need. We understand that reporting an insurance claim can be overwhelming, and we want to make the process as easy as possible for you. That’s why we will have members of our claims team available in person at the upcoming insurance villages beginning at 1:00 p.m. on September 2 at Taylor County and 1:00 p.m. on September 3 at the Levy County location (view locations below).
Please be sure to bring:
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A driver’s license or other form of identification
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Any repair estimates
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Pictures or documentation of your home being claimed as a loss resulting from Idalia
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Insurance cards and insurance policy information or documents
Check Out Our Storm Resources Blogs
We understand the challenges that come with storm season, which is why we’ve put together a few helpful blog posts. These resources will guide you in recovering from storms, understanding insurance terms, and provide other useful tips. Stay prepared and well-informed!
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Storm Recovery Resources
FEMA
American Red Cross
Find Dog Friendly Shelters
Disaster Recovery Centers
National Hurricane Center
DisasterAssistance.Gov
Disaster Relief Contacts
- FEMA Disaster Recovery Centers – Text DRC and a ZIP Code to 4FEMA (43362).
- FEMA Helpline: 1-800-621-3362
- American Red Cross: 1-800-733-2767
- State of Florida emergency information: 1-800-342-3557
- Florida Department of Financial Services Fraud line: 1-800-378-0445
